The global offshore outsourcing industry remains colossal, with a current market value estimated to reach $769.7 billion by the end of 2024. In coming years, the offshore industry is expected to continue growing as more companies tap into its numerous benefits.
If you are considering offshoring some of your organizational operations, here are key steps to take that will help maximize your ROI when hiring offshore staff.
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Invest in the Right Tools
Using the right tools is mandatory for offshore staffing, as this helps maintain seamless communication, collaboration, and task management. In fact, 79% of workers around the globe have been using digital collaboration tools since 2021.
When navigating an evolving offshoring landscape, businesses should partner with service providers who prioritize investment in remote collaboration tools such as:
- Project management tools
- Virtual communication platforms
- Time-tracking software
- Cloud-based file-sharing solutions.
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Choose the Right Offshore Model
The right offshore model enables your organization to manage work, control costs, and leverage global talent according to your specific needs. Choosing the most suitable offshore model helps maximize the offshore staff’s alignment with your business objectives.
- Dedicated Team Model
A dedicated team model involves an offshore team working exclusively for the company. The team is an extension of your in-house workforce and is aligned with particular business goals and processes. This offshore outsourcing model suits businesses requiring consistent collaboration and deep integration.
- Project-Based Model
The project-based model involves hiring offshore staff for specific tasks. In this setup, your organization taps into specialized skill sets and expert assistance for a limited duration. This model works well for companies with limited resources or startups that are looking to start developing a project from scratch.
- Build-Operate-Transfer Model
The Build-Operate-Transfer (BOT) model involves partnering with an offshore service provider to build an offshore subsidiary. This is a strategic choice for companies that plan long-term offshore investment and a gradual entry.
Under the BOT Model, the service provider handles the setup, recruitment, and operations. After a certain period, based on an agreed upon timeline, the company will take over operational management from the service provider.
Different factors must be considered when choosing an offshore model suitable for businesses. These include the nature of work to be outsourced, required skill levels for offshore staff, and the degree of control that needs to be maintained. Moreover, choosing an outsourced staffing agency aligned with the company’s values and goals is a critical aspect in setting the foundation for a successful collaboration.
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System for Monitoring Performance
Historically, managers can monitor a team’s performance through in-person discussions, performance reviews, and observations in the office. However, this is challenging in remote offshore outsourcing setups. Thus, businesses considering offshore staffing must establish a robust performance monitoring system to ensure departmental goals are met.
Setting clear Key Performance Indicators (KPIs) based on the offshore staff’s roles can also determine whether the offshore team meets business expectations. Some of the most common KPIs include:
- Task Completion Rate: Percentage of assigned tasks completed within a given timeframe.
- Turnaround Time: Average time taken to complete a task or deliver a project.
- Compliance Rate: The degree to which staff adhere to company policies, processes, or industry regulations.
- Cost Per Task/Project: Tracks whether the offshore model is delivering expected financial benefits.
Having KPIs gives offshore teams a barometer to compare expected performance with actual work performance, and the best offshore staff thrives with the right goals in place. Utilizing tracking software and reporting mechanisms can also help provide insights into progress and address any concerns promptly.
Hire Your Next Best Talent from the Philippines
Maximizing the potential of offshore staff involves a balanced approach and strategic planning. This helps build a highly productive offshore team that elevates a company’s operational efficiency.
If you are looking for a reputable Philippine offshore partner, you can trust Elite Virtual Employment Solutions (EVES). Our team can connect you with highly qualified Filipino talent who can handle your specific staffing needs.
Partnering with EVES for offshore staffing in the Philippines can help you gain a competitive advantage while diminishing recruitment fatigue and offshoring risks. Email us at info@evesolutions.net or call our experts today at (747) 300-3234 for inquiries.
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