Who manages my concierge day-to-day?
You do. You set priorities and manage the relationship directly, just like a local employee. EVES handles HR, payroll, and operational support behind the scenes.
Can I start small and expand?
Yes. Most businesses start by hiring one concierge to cover a handful of locations or one category of work, and expand from there.
How is this priced compared to hiring locally?
Businesses typically save up to 70% versus hiring this role locally, with no recruiting fees and a 100% satisfaction guarantee.
What systems does my concierge need to know?
It depends on your industry. During recruitment, we prioritize candidates with experience on the platforms you already use, from restaurant and POS systems to practice management, property management, or e-commerce tools.
Will my concierge work across all of our locations, or just one?
One offshore concierge can typically support multiple locations for recurring tasks. Larger businesses may need more than one concierge hire. We'll help you right-size it during Discovery.
What if my business isn’t a restaurant?
Restaurants are one of several industries where this concierge role works well, see the industry section above. If your business has multiple locations, departments, or systems generating recurring admin work, we can typically build an offshore concierge role around it.
Do I need to already have a job description for this role?
No. Most businesses haven't formalized this work into a role at all, that's exactly the problem. During Discovery, we help identify what's currently ownerless and build the concierge job description around it before we start recruiting.
Is this different from hiring a virtual assistant?
Yes. A general VA is often shared across multiple clients or assigned tasks as they come up. An EVES Operational Concierge is a dedicated, full-time offshore hire who owns a defined category of recurring operational work for your business alone, with reporting built around it.
How does EVES handle employment compliance and payroll for offshore staff?
EVES acts as the employer of record for your offshore team members, managing all employment obligations, statutory contributions, and payroll administration in compliance with Philippine labor law. You retain full control of the work.
Can I start with one hire and expand later?
Absolutely. Most EVES clients start with one offshore hire and grow their team over time as confidence and operational capacity develop.
