HR and Operations Supervisor

  Tuguegarao City, Cagayan

POSITION SUMMARY
We are seeking a dependable, resourceful, and hands-on HR and Operations Supervisor to support human resources execution, shift coordination, employee engagement, and day-to-day office operations. This role requires a creative and tech-savvy professional who can manage administrative tasks while also contributing to company culture, communications, and employee experience. You will work across rotating shifts and must be flexible to support U.S.-based clients and certain holiday operations. The ideal candidate is detail-oriented, people-focused, and willing to roll up their sleeves to help the team succeed.

  KEY RESPONSIBILITIES
  Human Resources Support

  • Maintain accurate and compliant 201 files and HR records
  • Coordinate recruitment logistics including job posting, applicant tracking (JobAdder), and interview scheduling
  • Conduct onboarding and orientation sessions for new hires
  • Track attendance, leave credits, and overtime; support payroll processing coordination
  • Respond to employee inquiries and escalate sensitive matters when necessary
  • Assist in implementing and reinforcing company policies and HR procedures

  Employee Engagement & Culture

  • Plan, organize, and execute employee engagement initiatives such as wellness programs, team-building activities, and recognition campaigns
  • Prepare presentations and updates to showcase HR activities and engagement efforts
  • Contribute creative ideas for boosting morale and strengthening workplace culture
  • Support internal communication initiatives to ensure employees feel connected and informed

  Social Media & Communication

  • Manage the company’s social media accounts related to HR or employer branding
  • Create and post content highlighting HR activities, employee spotlights, company events, and culture
  • Monitor messages, comments, and inquiries on social platforms; coordinate appropriate and timely responses
  • Collaborate with leadership to align messaging with company values and goals

  Labor Relations & Compliance

  • Assist in documenting disciplinary processes and ensuring due process for employee issues
  • Monitor adherence to company policies and labor law requirements
  • Stay updated on Philippine labor regulations and support compliance across departments

  Shift Monitoring & Workforce Oversight

  • Monitor attendance, punctuality, and professionalism of employees working on client-aligned shifts
  • Conduct regular floor checks to ensure adherence to expectations and timely reporting of incidents
  • Log and escalate shift issues, absences, or behavioral concerns
  • Provide emergency support for shift gaps, including during U.S. hours, weekends, or holidays

  Office and Facilities Management

  • Oversee cleanliness, maintenance, and readiness of workspaces and common areas
  • Track and replenish office supply inventory; coordinate procurement and deliveries
  • Set up and maintain workstations, including coordinating with IT to ensure functionality
  • Liaise with vendors, building management, and service providers for facility needs

  Technology & Reporting

  • Use tools like Click-Up, Excel, and JobAdder to manage schedules, databases, and tasks
  • Compile and deliver reports and visual presentations on attendance, engagement metrics, and operational updates
  • Support the implementation of SOPs, digital workflows, and HR systems

  Other Responsibilities

  • Take initiative in resolving minor office issues or operational roadblocks, or escalate to the appropriate party when necessary
  • Serve as a jack of all trades who can step in wherever needed to support the team and ensure operational continuity
  • Perform other related duties as may be assigned from time to time

  QUALIFICATIONS

  • Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field
  • At least 5 years of experience in HR or operations, preferably in a BPO or offshoring environment
  • Strong English communication skills — able to clearly and professionally communicate with U.S.-based clients and internal teams both verbally and in writing
  • Strong understanding of employee engagement, basic labor relations, and HR compliance
  • Creative mindset with the ability to produce engaging content and design materials for presentations or social media
  • Proven experience managing HR or corporate social media accounts is a plus
  • Strong communication skills—both written and verbal—with the ability to present and interact professionally
  • Proficient in Excel, Click-Up, JobAdder, and other business platforms
  • Organized, dependable, and flexible
  • Must be willing to work on rotating shifts, including night shifts, weekends, and certain holidays
  • Preferably residing in or near Tuguegarao City, Cagayan